Help & Support

Mailtrackio Documentation

Follow the complete Mailtrackio guide to create your account, verify your email, install the Chrome extension, review your dashboard, understand reports, create polls, and manage fill-and-sign requests.

01

Sign Up Process

Create and activate your Mailtrackio account.

To create an account on Mailtrackio, follow these simple steps:

Visit the Registration Page

Go to https://app.mailtrackio.com/register

Choose Your Preferred Sign-Up Method

We offer two convenient ways to register:

Standard RegistrationEnter your name, email address, password, and confirm password to create an account manually.
Google Sign-UpQuickly sign up using your Google account — no need to remember another password.
Choose Your Preferred Sign-Up Method
Choose your preferred Mailtrackio sign-up method

Enter Your Details

  • Full Name – Used for your account profile.
  • Email Address – This will be your login ID.
  • Password – Enter any password you want to use for your Mailtrack.io account.

Verify Your Email

After signing up, an automatic verification email will be sent to the address you provided.

Check your inbox — look for an email from Mailtrackio.

Tip: If you don’t see it, please check your Spam or Junk folder.

Open the email and click the Verify Email Address button.

Once verified, your account will be fully activated and ready to use.

Verify Email Address
Mailtrackio verify email address screen
02

Getting Started: Your Dashboard (Home)

Understand the main areas of your Mailtrackio workspace.

When you log in, the Home tab is your workspace overview. Here you'll find:

Welcome bannerA quick snapshot of your account activity.
Latest activityShows the total activity of that email.
Email trackingThe email tracking section shows all the email activity in a short summary.
Click reportThis section shows the email template total click summary.
Fill & sign requestThis section allows the user to create a signature request through PDF.
PollsIn the email, the user can create polls for voting or a survey.
Mailtrackio Dashboard
Mailtrackio dashboard overview
03

Download the Chrome Extensions

Install and connect the Mailtrackio extension with Gmail.

Upload it to the browser's extension management section. Then make sure that, in development mode, then upload the unzipped folder to the browser extensions panel:

  1. Download the plugin from the dashboard.
  2. Unzip the folder.
  3. Upload it to the browser developer mode extensions sections.
  4. Pin it to the browser extension bar.
  5. Now log in to that section to use it.
A table below lists each action's date, action type, description, credits used, and your balance afterward, so you always know where your credits are going. Click View pricing plans if you'd like to upgrade for more credits.
04

Reports

Review detailed email tracking and link-click information.

The Reports tab — Users can see details of the email tracking and link click section.

Step 1: Choose Email Tracking

At the top of Email Tracking, select what you want to see in the Details in Action section:

  • Apply filters — summary of the total email list.
  • Email Summary — Total email activity summary.
Choose Email Tracking
Choose Email Tracking in Mailtrackio reports

Step 2: Link Click

Once you select Link Clicked as your email campaign, or sign the PDF through email campaign:

  • 5 PDF — 5 email signature requests for the free plan.
Link Click
Mailtrackio link click report
05

Tools

Create fill-and-sign requests and polls from Gmail.

Step 1: Fill & sign request

Select the Mailtrakerio icon from the bottom left in Gmail, and click the Fill & sign request as your email campaign, or sign the PDF through email campaign:

  • 5 PDFs — 5 email signature requests for the free plan.
Fill & Sign Request
Mailtrackio fill and sign request

Step 2: Polls

Select the Mailtrakerio icon from the bottom left in Gmail, and click Polls as your email campaign, or create the Polls campaign name through email campaign:

  • Unlimited Polls — Create unlimited polls through Gmail email requests for the free plan.
Polls
Create polls with Mailtrackio
06

Using Mailtrakerio

Connect the extension and begin monitoring email activity.

Installing the Mailtrackio Chrome extension connects email tracking directly to Gmail. Here’s how to use it:

  1. Install — the extension from the Mailtrackio website dashboard.
  2. Create your account — verify your email and sign in through the extension.
  3. Open Gmail — Open Gmail and compose a new email as usual.
  4. Email Tracking — Enable email tracking before sending your message.
  5. Email Monitoring — Send the email to start monitoring opens, clicks, and recipient activity.
  6. Visit your Mailtrackio dashboard — To review tracking results, recent activity, polls, and fill-and-sign requests.
07

Why Email Tracking Matters

Keep important engagement data centralized and easier to review.

Because all your email activity is stored in one centralized dashboard, Mailtrackio saves you from manually checking replies or losing track of important recipient engagement. It is the natural place for:

  • Tracked emails you want to monitor for opens and clicks.
  • Recipient activity you need to review before following up.
  • Poll responses you want to collect and manage.
  • Fill-and-sign requests you need to track until completion.
  • Recent email engagement data you want to access quickly from one place.
Let me know if you'd like these merged back into the full documentation file, or if you'd like me to expand any other sections (like the Sign Up Process or Mailtrackio) in the same level of detail.
08

Final Notes

Review the complete Mailtrackio workflow and organization tips.

Thank you for taking the time to explore this documentation. Mailtrackio is designed to make professional email tracking easier for everyone, whether you're generating overall data for email tracking. Here are a few closing notes to help you get the most out of the platform.

A Quick Recap of Your Workflow

  • Sign up and verify your email to activate your account.
  • Check your Home dashboard to see your email tracking dashboard summary at a glance.
  • Use the Home dashboard to review email opens, link clicks, recipient activity, and recent tracking data.
  • Create polls or fill-and-sign requests when you need feedback, information, or document approval.
  • Return to your dashboard anytime to manage tracked emails, review reports, and monitor engagement.

Keeping Your Mailtrackio Workspace Organized

As your email activity grows, a little organization can save you time:

  • Use clear subject lines so tracked emails are easier to identify later.
  • Review your dashboard regularly to keep track of email opens, clicks, polls, and fill-and-sign requests.
  • Use search and filters to quickly find specific emails, recipients, or activity instead of scrolling through your full history.
  • Keep important tracking reports and requests organized so you can follow up with recipients at the right time.
09

Troubleshooting Tips

Resolve common setup, verification, and tracking issues.

Didn't receive your verification email?Check your Spam or Junk folder first. If it's still missing, you can request a new verification email from the sign-in page.
Email tracking not working?Make sure the Mailtrackio Chrome extension is installed, enabled, and connected to the correct Gmail account.
Tracking results taking longer to appear?Refresh your dashboard and remember that some email privacy settings may block open tracking.
Can’t find a tracked email?Use the dashboard search and filters to locate it by recipient, subject, or date. Then you will get the data.
10

Need Further Assistance?

The Mailtrackio support team is available for additional help.

If you run into an issue that isn't covered in this documentation, our support team is here to help. You can contact us directly at support@mailtrackio.com, and we’ll be happy to assist you with any questions or technical concerns. We're continually updating this guide as new features roll out, so check back periodically for the latest tips and workflow updates.

Thanks for using Mailtrackio — we're excited to see what you create.

Contact Mailtrackio SupportSend your question or technical concern directly to our team.Email support